FREQUENTLY ASKED QUESTIONS
It takes a minimum of 2-4 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery according to the shipping method you chose, free delivery will take 15-30 days on average.
Note: The processing may take longer than usual due to Holidays
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks that do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. we are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
When possible, We will try processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in Available currencies on our website. In those cases, the conversion is handled by your financial institution.
All returns and/or exchanges must be initiated here
We accept returns within 30 days of delivery
All merchandise must be returned unworn, unwashed, and undamaged
Refunds are issued to the original form of payment used to place the order
Exchanges are only available when requesting a different size for the same product
All returns and exchanges are processed within a week of the package’s arrival at our warehouse
If you reached the confirmation page after purchase providing your order number and receipt then your order has gone through.
If you did not receive an order confirmation email then this means the wrong email was entered at checkout.
Please contact us with the email used, the first & last name associated with your order and the date your order was placed so we can resend your order confirmation.